Privacy Policy

Information We Collect

At Cognitro Lab, we collect information that helps us provide better career development services and interview preparation resources. This includes data you provide directly when creating accounts, enrolling in programs, or contacting our support team.

We also automatically collect technical information like IP addresses, browser types, device information, and how you navigate our platform. This helps us improve our services and troubleshoot technical issues.

How We Use Your Information

Your information serves several important purposes that directly benefit your learning experience. We use it to create personalized study plans, track your progress through interview preparation modules, and recommend relevant career development resources.

Communication is another key use - we'll send you course updates, reminder notifications about upcoming sessions, and important announcements about new features or policy changes. You can control these communications through your account settings.

Analytics help us understand which learning materials are most effective, where students typically struggle, and how we can improve our interview preparation methodology. This aggregate data (with personal identifiers removed) guides our curriculum development.

Data Protection & Security

Protecting your information is fundamental to our operations. We implement multiple layers of security controls including encryption of sensitive data, secure server infrastructure, and regular security audits by independent professionals.

Our team members who handle personal data undergo privacy training and sign confidentiality agreements. Access to your information is limited to employees who need it to provide services or support.

We comply with Indian data protection regulations including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Our practices are regularly reviewed to ensure ongoing compliance.

Your Rights & Choices

You maintain control over your personal information and have several rights regarding how we handle your data. These rights are designed to give you transparency and control over your privacy.

To exercise these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may need to verify your identity for security purposes.

Data Sharing & Third Parties

We work with carefully selected service providers who help us deliver our educational services effectively. These include payment processors for course fees, email service providers for communications, and analytics tools for improving our platform.

All third-party providers are required to maintain the same level of data protection we provide. They can only use your information for the specific services they provide to us and cannot share it further without authorization.

We may also share information when required by Indian law enforcement or legal proceedings, to protect our rights and property, or to ensure the safety of our users and platform integrity.

Data Retention & International Transfers

We retain your personal information for as long as your account remains active or as needed to provide services. After account deletion, some information may be retained for legitimate business purposes such as fraud prevention or legal compliance.

Course completion records and certificates may be maintained longer to verify your achievements if needed in the future. Communications records are typically deleted after three years unless required for ongoing legal matters.

Some of our service providers operate internationally, which means your data may be processed outside of India. When this occurs, we ensure appropriate safeguards are in place including standard contractual clauses and adequacy decisions.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform. These small text files are stored on your device and help us provide personalized content.

Essential cookies are necessary for basic website functionality like maintaining your login session and remembering items in your course cart. Performance cookies help us understand which pages are visited most often and how users navigate our site.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We also respect "Do Not Track" browser settings where technically feasible.

Children's Privacy

Our services are designed for individuals aged 16 and older who are preparing for professional careers and job interviews. We do not knowingly collect personal information from children under 16 years of age.

If we become aware that we have collected information from someone under 16, we will delete that information promptly. Parents or guardians who believe their child has provided information to us should contact our privacy team immediately.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. We'll notify you of significant changes through email or prominent notices on our platform.

Minor updates that don't materially affect your rights may be posted without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you may close your account as described in the "Your Rights & Choices" section above.